Resolved my issue effectively and provided helpful tips, though the initial wait time was longer than expected.

Incredibly responsive and knowledgeable. Made what seemed like a big problem very easy to resolve.

Quickly resolved my issue and was very polite. A little more explanation of the problem would have been appreciated.

Efficient service with a friendly technician. A more comprehensive solution would've made this perfect.

Solid support and good follow-through. Just missed that extra touch of customer care.

Effective and reliable service, though the tech used a bit of jargon that was hard to follow.

Excellent service! Fast, thorough, and with clear explanations every step of the way.

Best remote IT support I've experienced. Fast to respond, clear communication, and very effective.

Incredibly responsive and knowledgeable. Made what seemed like a big problem very easy to resolve.

The Malware Scan and Removal product from a freelancer is simply magical! Lucien did an excellent job – quickly and efficiently ridding my site of malware. Worked carefully and was polite in communication

It gets the job done, but I felt like the scanning could have been faster and some security risks were missed

It helps keep the site up to date and improves security. Despite the slight inconvenience in the interface, I am pleased with the results and recommend this product

I am satisfied with the product "Regular Full Site Backup" from a freelancer. Backups are created on time and data recovery is seamless. The only thing I don't like is the interface, which could be more intuitive

Lucien's security improvements have done a great job! He provided us with a comprehensive solution to improve the security of our business. His expert opinion and professional approach made our company more secure