Last Updated: 15.02.24
Welcome to Repair.studio ("we," "our," or "us"). This Refund Policy outlines the terms and conditions related to refunds for our services and is applicable to services offered by OLYMPYS LIMITED. By using our platform, you agree to abide by this policy.
1. Refund Eligibility
a. Services Rendered: Refunds may be considered only for services that have not been rendered or completed by the freelancer.
b. Project Scope: Refunds are subject to the project scope agreed upon between the client and freelancer.
2. Circumstances for Refunds
a. Quality Concerns: If the delivered work does not meet the agreed-upon project scope, is of substandard quality, or does not align with the freelancer's portfolio, you may be eligible for a refund.
b. Project Cancellation: Refunds may be issued if a project is canceled before work commences and a portion of the payment has been made.
3. Process for Requesting Refunds
a. Client Request: To request a refund, clients must submit a formal refund request through our platform, specifying the reasons for the refund and providing relevant evidence.
b. Freelancer Response: Freelancers will have the opportunity to review and respond to refund requests within a specified timeframe.
4. Refund Determination
a. Review Process: Repair.studio will assess the refund request, considering the project scope, communications, and any evidence provided by both parties.
b. Resolution: Based on the review, Repair.studio will determine whether a refund is warranted and the amount of the refund, if applicable.
5. Refund Disbursement
a. Method of Refund: Refunds will be issued using the same method as the original payment. If that's not feasible, an alternative method will be agreed upon.
b. Timing: Refunds may take a certain amount of time to process, typically within 15 business days from the refund approval date.
6. Non-Refundable Cases
a. Service Completion: Refunds will not be granted for completed services that meet the agreed-upon project scope and quality standards.
b. Change of Mind: Refunds will not be provided if the client changes their mind after a project has been initiated.
7. Contact Us
For inquiries about our Refund Policy or refund requests, please reach out to us at info@repair.studio.